"...has been Keeping dogs and cats Safe at Home..."
Fence-Sales, Service & Contractors,Fence-Wholesale & Manufacturers
For more than 30 years, Invisible Fence Brand has been keeping dogs and cats Safe at Home by providing pet owners with trusted technology, training procedures- and total peace of mind. We've used our knowledge and expertise to give pet owners the products, tools and advice they need to make more than a million pets' lives healthier and richer. We pioneered the concept of electronic pet containment, developed our renowned Safe Dog and Perfect Start Pet training methods and are proud to be the industry's leader with the most experienced local dealer network, nationwide. We're so confident in the Invisible Fence Brand performance and our time-test 99.5% success rate, that we offer the industry's best guarantee. Now your dog can run, jump and play, free to be a dog, and you can rest easy knowing your family is safe and your beloved pet is secure in his own yard. That is total peace of mind.
Invisible Fence Brand
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Posted by Tarzana on 12/10/2011
Product works well but very expensive and customer service can be slow.
Posted by InvisibleHeadache on 8/17/2011
I've become accustomed to the general decline in customer service over the years. Having said that, I still have minimal expectations such as not being lied to. If you value your sanity, please avoid Invisible Fence. The product is not as technologically flexible as they advertise. I don't care much about that as my needs are fairly simple. Unfortunately, when the disk that we purchased to keep our dog away from our cats food did not function, the customer service representatives told us that it was "impossible" for it to beep, but not shock. They were adamant and condescending. While I am a surgeon and not an electrical engineer, I don't think that what was being described was "impossible". When I tried to describe the problem another way, the rep wouldn't let me finish a sentence before cutting me off and telling me that they could have someone come out for $100 to look into it. When I asked the representative to allow me to finish my sentences and not cut me off, she became even more hostile. It took considerable explaining that my system was new and apparently not set up correctly, so I shouldn't be charged a fee for the service person to come out. To make a short story boring, the service representative came out twice. The first time I couldn't be there as they give you a 4 hour window of when they may arrive and I can't rearrange my schedule that quickly and wanted to get this taken care of. But I did speak with him on the phone when he arrived. He apparently didn't want to test it by shocking himself, so when I asked him if it worked, he said he couldn't because our dog was not there. I told him to test it on his hand or leg as I had done many times. He then over the phone replied oh, yeah, it works. When I got home, nothing had changed. When he eventually came back out and I had taken a half day off work, he must have forgotten our conversation because when I demonstrated how it didn't work, he said, "oh, I didn't actually test it on myself. I just heard the beep and assumed it worked." So, he had actually lied to me over the phone and wasted my time. He then took the disk and said how unusual my situation was and that they would overnight a new disk to me so I would have it on the next business day. When it didn't arrive 3 business days later, I called and was once again greeted by the same customer service representative with the condescending and "I couldn't care less about your problem" attitude. I later called the manager and spoke with her, but don't really have any expectations of anything changing. If you live in this area and think that you are unlikely to come into contact with the same people, you would be incorrect. There is only one field person to set things up and trouble shoot. As far as I can tell, there are only 2 customer service representatives. The operation is Ma and Pa. While Invisible Fence is a huge company, the regional distributors are tiny. I have been entirely unsuccessful trying to reach someone at the national level to apprise them on the situation. I left messages this morning, but don't know if I will receive a phone call back or not. The labyrinth of a phone tree doesn't make it easy. Bottom line, OK product. Abysmal customer service in San Diego. If I had to do this over again, I would definitely have purchased a competitor even if I had to do the manual labor of installing it myself. One star is too generous.
Posted by B1R2U3C4E5 on 12/19/2009
KEN DOLCH WHO OWNS THE INVISIBLE FENCE BRAND OF DELMARVA, HAS BEEN WONDERFUL TO DEAL WITH. HE HAS RETURNED THREE TIMES TO HELP US TRAIN OUR PUPPY AND IT IS WORKING. KEN IS VERY PROFESSIONAL AND VERY DEDICATED. VERY PROFESSIONAL INSTALLATION AND CAREFUL WITH OUR LANDSCAPING. i WOULD HIGHLY RECOMMEND HIM AND THE FENCE. MY NAME IS BRUCE A. MOORE CELL NUMBER IS 410-726-5798 AND LIVE ON 14 TIDEWATERS, HENLOPEN ACRES, DE 19971. FEEL FREE TO CALL ME IF YOU HAVE ANY QUESTIONS.
Posted by jliebertjr on 12/16/2009
Poor customer service and expensive!
Posted by caldwell16 on 8/3/2009
After spending several thousand dollars to have our fence installed, both of our dogs collars came off in the woods and we were unable to locate them. Replacement collars cost $329 if you are unable to trade in the old one. They come with a lifetime warranty but exclude loss and there is no option to buy insurance for collars in case they are lost. If they're going to cost this much, there should be a way to insure them. This is highway robbery. Would not recommend getting the fence installed if you have other local companies to use and would check on their policies for lost collars before purchasing a system.
