JCPenney Custom Decorating
(866) 644-8891
JCPenney offers national, private and exclusive brands which reflect the commitment to providing customers with style and quality at a smart price.
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About JCPenney Custom Decorating
JCPenney inspires customers with merchandise and services that offer quality and style at a smart price and reflect the full range of customers' life and style preferences. Spanning family apparel, home furnishings, fine jewelry, footwear, accessories and beauty, customers can choose from an array of merchandise available across our three integrated shopping channels: stores, jcp.com and catalog. JCPenney is home to the largest department store salon chain in the country, offering the latest trends in cuts, coloring, texture and finishing services. With more than 425 studios nationwide, JCPenney has one of the most extensive networks of decorating professionals in the country today.
Reviews
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Reading reviews??
Posted bytimMccoyon 2/1/2010
I keep attempting to read the reviews but always end up with a blank template to post a review. Therefore, I am posting this in hopes that it leads me to the reviews. Thanks.
expensive
Posted bydanny_88on 9/19/2009
They advertise up to 70% off retail and there prices are still double the competition. Shop around. Oh, and they use subcontractors, no thanks please.
Extremely poor customer service
Posted bydrapeson 7/10/2009
On February 26, 2009 I placed a custom drapes order for my family room. The price was one of the best I had found and the promise date of April 26, 2009 was acceptable. This is the only good part of the story. First, the drapes arrived unlined. I stopped the install and sent them back since this was clearly a mistake. When we placed the order, we specifically addressed this point and the decorator said, "JCPenney does not make unlined, custom drapes." Well, I guess they do. Two events then made matters worse. My credit card was charged for the balance that I owed, even though I had refused delivery. (I opened a dispute with AMEX and received a credit.) Then 2 days after I stopped the install we received a call from our decorator saying it would cost 15% more to have the drapes lined. After spending a lot of time finding and speaking with more senior people in the Custom Decorating department, JCPenney finally admitted their mistake and agreed to line the drapes free of charge. On June 24, 2009, 2 months after the original promise date, the lined drapes arrived for install. Unfortunately, one set of drapes was made too small to appropriately cover the window. Another problem is that one seam on the patio panel was placed wrong and consequently the entire panel hangs funny. (There are several seams in the patio panel and most are almost invisible, so one seam was clearly done incorrectly.) Even though JCPenney is aware of these problems, my credit card was charged (again) for the balance. Nothing has been done in the last 2.5 weeks to correct these problems even with daily calls from me. JCPenney is very eager to get your money, but not very eager to make the customer happy!
don't do it.
Posted bySHERRY4Uon 9/18/2008
They are over priced. I didn't think they were on top of things.
No accountability
Posted by1stmom1ston 4/2/2008
The custom decorating department made a measuring mistake and would not correct it. I had to go to another store and spend $300 to fix thier mistake. I am very disappointed.
