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Posted by Fred A. on 5/16/2011
I sent a bouquet of flowers to a friend who was going through a tough time in her life, to cheer her up. The bouquet was called Spring Spectacular and had lilies and irises. Although the lilies bloomed, the irises did not. I looked up Proflowers's policy on unsatisfactory goods and saw that they will either send out another bouquet of equal or lesser value, or refund your money. I contacted them via their web site and within an hour I got a reply asking if I wanted another boquet shipped out and when, or a refund. I opted for another boquet to be sent and they were even able to get it delivered the next day at no extra cost. That's awesome customer service!
Posted by by iamnotknowing at Citysearch on 2/15/2011
Never order from ProFlowers or their 5 other businesses!!! For Valentines Day I ordered 15 tulips from ProFlowers (from me) and a small giraffe ring holder from Red Envelope, an affiliate business of ProFlowers, (from my kids) for my wife. I was promised delivery on Valentines Day by the end of business. I do not know about you but I think the end of business day is 6pm. Well…not ProFlowers! They consider 8pm the end of business day. We waited all day for the delivery. I wanted to have the flowers on the dining room table for our special Valentines dinner and have my kids give their mother their present after dinner. Luckily I got her some jewelry as well because the ProFlower delivery came at 7:54pm. The beautiful display of 15 tulips they show on the web site turned out to be 13 drooping ½ dead and frozen buds. When I placed them in the vase they looked like Charlie Browns Christmas Tree. The buds all hit the counter top because they drooped so much. We had already put our kids to bed (they are 2 and 5 years old) so we had to wake them up to see mom open her gift. The giraffe was as stated on the web site but what a disappointment. To wait all day and finally get the gifts at 8pm on Valentines Day ruined a special occasion. Luckily I have an understanding wife who was happy with the effort if not the outcome. When I called the customer care line (that’s a laugh) the operator tried to blame UPS for the screw up. When I reminded her ProFlowers contracted UPS and chose that method of delivery so it is ProFlowers responsibility she could do nothing but agree. I got my money back for the flowers & delivery of flowers but no discount was offered for the giraffe. I will NEVER order anything from ProFlowers or their 5 other businesses, ProPlant, Red Envelope, Cherry Moon Farms, Sharis Berries & Personal Creations. I should have read the reviews before I ordered from them. Do yourself a favor and stay clear of these brands.
Posted by TM0353 on 8/11/2009
If you think companies that sell your email address are bad, this is WAY worse! We ordered flowers from ProFlowers in May. There was a coupon you could apply for with your email address. We never continued the transaction for the discount and did not repond to the email. Apparently, ProFlowers gives this other discount company (EasySaver) your CREDIT CARD NUMBER. We were charged a total of $46.80 from this other company. When I called to check on it, the rep said that since we didn't do anything with the email they just started charging us monthly for $14.95!! BEWARE OF THESE COMPANIES!
Posted by scostas09 on 7/31/2009
Visit Your Local Florist Or Shop Online Are you looking for a special gift for your loved one? Have you done everything you can in the past, bought chocolates, jewelry, little trinkets? Maybe you've never thought about sending flowers, but you should! Everyone loves the beautiful and thoughtful gift of live flowers. Visit your local florist and check out a wide variety of gift ideas. Your local florist is well experienced in the matters of gift giving. Whether you're sending an arrangement to say I love you, I'm sorry or Congratulations, they'll know just what is right for each occasion. You can also rely on your local florist to take care of sending thoughtful sentiments when someone is in the hospital or has passed away. If you're wanting to physically take something to someone, it's best to go to a local walk in florist. However, if you'd like to have something delivered locally or across the continent, you can call one of thousands of florists' world wide and have your items taken care of. Florists don't just have roses and sympathy bouquets. These days, most florists also carry a big line of additional or alternative products. You can select from balloon arrangements or send just one balloon. Many times, a florist will carry a wide range of balloons from Mylar to latex and beyond. You can get balloons with captions or pictures or simply select colored balloons. Your standard florist can also special order items for you, if you don't see anything you like in store. When you want the very largest assortment of goodies to send to those you love, get online and do a search on Florist and the zip code where you'll be sending the care package. You can deal with a florist who is local to the delivery area or a big name florist who sends items out, worldwide. You can have flowers and live plants shipped anywhere in the world when you work with a big name florist. You can also often send a variety of food products. You can find fruit baskets, assorted specialty food products like popcorn and nuts or everyone's favorite, chocolates. You can also ask your florist if they send cookie bouquets. This is a very popular item right now and everyone loves cookies. Make sure you take a little thought when selecting a gift. Don't be afraid to ask your florist for suggestions. They'll be glad to help you send the perfect, well thought gift for any occasion. http://www.efgflorist.com
Posted by ratledge1 on 7/6/2009
Stop!!! ProFlowers is not a local florist in Elkin, NC 28621. Don't let these compaines fool you. They advertise as a local florist and charge you to send to a local florist. Save relay fees and money by calling a true local florist that has been serving the Elkin area for over 40 years. Call Ratledge Florist in Elkin, NC at their toll free phone number: 1-800-275-4912. Our friendly staff offers the best in quality and service in the Elkin area. Check out our website at www.ratledgeflorist@rivercto.net. ProFlowers does ship some nice loose flowers along with a vase, if you're not looking for professionally designed arrangements.
