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Posted by acurrens on 7/27/2011
the people are rude...treated me like i was a second class citizen who was not smart. i asked a question and he says, "well there is a chart right here" and did not hide his annoyance with my single question about what type of deck stain he recommended. not what i need when there are other choices for paint retailers.
Posted by lousey on 6/4/2011
After letting me know how unhappy he was with my returning wallpaper I bought and selecting a new one, the manager at the store charged me a "delivery fee" when the replacement paper arrived. This was after I had paid a hefty "restocking " fee. Needless to say, I am never buying ANYTHING from Sherwin-Williams again.
Posted by paintnv on 5/18/2010
I have been a painting contractor in Napa Valley for over 20 years. I have always bought S & W paints for my projects. Quality work and quality paint equals a first class job. Believe me I know.
Posted by spyderwoman on 12/19/2009
I was looking to get some neon colors for my daughters room ,, I found a store called and called , phone number was to a fax,, very frustrating i didnt want to go all the way to the store if I was going to have to order it , could do that at my own home town hardware store,, I called a store rep. for sherwin williams ,, what a joke she didnt know her head from a hole in the wall!! gave me the same phone # to the fax even though I told her it was not the phone #, her anwser,, " well I dont know what else to tell you " what a joke ,, you call that customer service!! It really ticks me off that customers service means nothing anymore,, needless to say they just lost a customer who is remodeling there home one room at a time ,and its all going to need paint and wall paper and I would not give Sherwin-Williams any of my business,, making this decision only on my phone conversation with that first idiot,,,
Posted by 1cowboyfan on 6/26/2009
NOT ONLY IS THEIR PAINT OVERPRICED, IT IS HORRIBLE TO WORK WITH. THEIR EMPLOYEES HAVE LITTLE KNOWLEDGE AND COULD CARE LESS.
